From AIP to offer, find details of our current service standards on this page and learn more about the approach we take to lending.
Please remember that as a lender we manually underwrite our cases to offer niche and flexible mortgage solutions. This means we may take a little longer than others because each case is reviewed by our team rather than a decision engine to deliver the best outcome for you and your clients.
To support our team, please make sure you submit all required documentation with your application, and only contact us if your case is outside of service standards.
Please check our service standards before contacting us about your case.
07/09/2026
AIPs are being reviewed in:
2 working days
New applications from 28 August 2026 are being reviewed in:
5 working days
Valuations are being instructed in:
5 working days
Supporting documents are being reviewed in:
4 working days
Once an application has been fully assessed, offers are being produced in:
2 working days
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